Shipping & Returns
Last Updated: January 2026
Shipping Information
Shipping Methods
Delivery services are selected for the products and destination. The quotation specifies the proposed carrier service, charges and estimated timing.
Delivery Times
Delivery options and estimated timing are quoted for the selected items and destination before order confirmation.
Shipping Costs
Shipping charges are quoted for the selected items and delivery destination before order confirmation. Available delivery services and their charges are specified in the written quotation.
Order Tracking
Tracking arrangements, when available for the selected delivery service, are stated with the order confirmation.
Returns & Refunds
Returns and statutory rights
For EU consumer distance purchases, the statutory 14-day withdrawal right and applicable legal conformity guarantee remain available, subject to statutory exceptions. No additional voluntary return period is stated on this page. Sale pricing or missing original packaging alone does not cancel statutory rights. Contact support@vanworldtrd.com for the return address before shipping.
Return Process
- 1.Contact our customer service at support@vanworldtrd.com to initiate a return
- 2.Pack the item securely in its original packaging
- 3.Ship the item back using a trackable shipping method
- 4.A return request is reviewed under the accepted order terms and applicable mandatory rights
Refund Timeline
Refund handling and the applicable payment route are confirmed after a return request is reviewed under the agreed order terms and mandatory rights.
Exchanges
Ask about an exchange or return using the order reference; available options are confirmed for the selected order and applicable rights.
Voluntary Return Conditions — Statutory Rights Preserved
- •Final sale items
- •Items without original tags
- •Worn or damaged items
- •Items returned after 30 days
- •Custom or personalized items
Need Help?
For questions about shipping or returns, please contact our customer service team at support@vanworldtrd.com or call +39 349 469 4397.